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Terms and Conditions

Deposits and final payments

Individual Cultural Experience Tours

Payment must be made at the time of booking. Booking is made only upon receiving your payment. Cancellation charges vary from tour to tour, please refer to individual tour page regarding cancellation policy and separate terms and conditions that may apply to specific tours.

Tailor-made tours

Tailor-made tours

Payment – A deposit of 25% of the total Tour Fare will be requested of clients at the time of your new booking. The balance is then payable 40 – 35 days prior to your departure. If a booking is made within 40 days prior to your departure, full payment is required at the time of booking or as soon as the accommodation has been confirmed.
Payments can either be made by credit card via the secure server on our website or by direct crediting our bank account. Please be aware that for if you wish to make your payment by either Visa or MasterCard a 1.5% credit card fee will be applicable. If you would prefer to make your payment by American Express a 3.0% credit card fee will be applicable.
Alternatively, you can choose to pay by direct credit into our bank account. Any applicable fees charged by your back will be your responsibility.

 Deposits and final payment terms/conditions may differ from the above depending on contents of your tour. Once the booking is officially confirmed, our staff will advise of the Deposit and Payment details directly.

Cancellation Charges – If you have to cancel all, or part of your holiday for any reason, the following cancellation fees are applicable.
 For cancellation more than 30 days prior to your arrival: 25% (deposit amount will be forfeited);
 30-15 days prior to your arrival: 75% of your Total Tour Fare;
 14 days or less: 100% of your Total Tour Fare.

Important note – Japan Cultural Tours recommend that you obtain personal travel insurance to cover any cancellation of part or all of your holiday.

Amendment Fee – An amendment fee in Japanese Yen may apply (per amendment) in some cases, but generally, all amendments will be re-arranged at no extra cost to the clients. If an amendment fee is necessary, our staff will advise at the time of booking.

Damage Deposit – Where a deposit against damage or breakage is required, this is payable to the owner/operator or their agent on arrival at the particular property. A receipt should be given to you by owner/operator or their agent.